In a statement issued on April 24, 2025, MTN reported a data breach linked to an intrusion by an unknown third party, who claims to have accessed parts of the company’s systems. However, MTN clarified that there is currently no evidence suggesting that customers’ accounts or mobile money (MoMo) wallets have been directly compromised.
“An unknown third party has claimed to have accessed data linked to parts of our systems,” the statement noted. “At this stage, we do not have any information to suggest that customers’ accounts and wallets have been directly compromised.”
MTN further assured customers that its critical infrastructure—including core network, billing systems, and financial services platforms—remains secure and fully operational.
The company responded swiftly by activating its cybersecurity protocols and notifying law enforcement agencies, including the South African Police Service (SAPS) and the Directorate for Priority Crime Investigation, known as the Hawks. Authorities in affected countries have also been informed, and MTN is cooperating with ongoing investigations.
MTN has begun notifying impacted customers in accordance with local legal and regulatory requirements and has issued general advice on safeguarding personal information amid the breach.
“Customers are encouraged to remain vigilant and follow regular security measures,” the company said, advising individuals to place fraud alerts on their credit reports and to ensure that apps and devices are kept up to date.
MTN recommended that customers use strong, unique passwords and exercise caution with suspicious messages or links. “Do not disclose information such as passwords, PINs, and OTPs when asked to do so by phone, text message, or email,” the company cautioned. It also suggested activating multifactor authentication where available.
Emphasizing its commitment to transparency and customer protection, MTN reiterated that data privacy remains its top priority.
“We will continue to contain and manage this matter carefully,” the statement concluded. “MTN remains committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders.”
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